Refund Policy
Last Updated: 25.09.2023
1. Introduction
Welcome to Njoom Alnoor Social Media Marketing Company (“we,” “our,” or “us”). We are dedicated to delivering high-quality digital marketing and web development services to our valued clients. This Refund Policy outlines our approach to refunds for services rendered.
2. Refund Eligibility
2.1. Non-Refundable Services: Our digital marketing and web development services are typically non-refundable once initiated. We commit substantial resources and effort to meet your requirements, and as such, refunds for services already provided are generally not available.
2.2. Refund Conditions: Refunds may be considered in the event that we fail to deliver the agreed-upon services as described in the contractual agreement.
3. Eligibility for a Refund
3.1. Service Non-Delivery: You may be eligible for a refund if we do not deliver the services as per the terms and conditions outlined in the contractual agreement.
3.2. Refund Request Process: To request a refund, you must:
- Submit a detailed written request specifying the reasons for the refund.
- Provide evidence or documentation that substantiates your claim.
- Contact us within a reasonable timeframe following the service non-delivery.
4. Refund Review and Processing
4.1. Refund Review: We will assess refund requests on a case-by-case basis. Our evaluation will consider factors such as the nature of the services, the extent of the non-delivery, and the evidence provided.
4.2. Refund Decision: We reserve the right to accept or reject refund requests at our sole discretion.
4.3. Refund Amount: If a refund is approved, the refund amount will be determined based on the extent of the non-delivered services, as agreed upon between the parties.
5. Refund Payment
5.1. Refund Processing: Approved refunds will be processed within [Number of Days] business days of our decision to grant the refund.
5.2. Payment Method: Refunds will typically be issued using the same payment method utilized for the original transaction.
6. Contact Us
6.1. If you have questions or need to request a refund, please contact us at contact@njoomalnoor.com.
7. Changes to this Refund Policy
7.1. We reserve the right to amend or update this Refund Policy to reflect changes in our business practices or legal requirements. Any revisions will be posted on our website.